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Customer Service Academy
Program Description: The Customer Service Academy is a comprehensive program designed to instill a depth of knowledge, skill and vision for participants who have contact with customers. The employee's ability to handle a variety of situations, is key to ensuring that your customers are satisfied in the long term. The teaching addresses this need and each module includes practice exercises, video examples, and handouts for future reference. The instructors have a wealth of experience and adapt the course to the specific situations of your organization.
Outline Modules
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